CANCELLATIONS & RETURNS POLICY
We provide our customers the most convenient and fascinating online shopping experience by creating a hassle free Cancellation & Return Policy.
We offer full store credit amount on Prepaid & Cash On Delivery (COD) order cancellations, or return of paid items. We will arrange pickup of the returned items from the given shipping address. Only upon the receipt of goods back in our warehouse we will issue store credits of the same amount, this credit can be used immediately against any products displayed on the website.
Order Cancellations will be considered only if the cancellation request is made within 24 hours of placing an order. However, the cancellation request will not be entertained once the orders have been shipped. In case a customer wants to cancel an order while in transit, then appropriate charges for shipping cost will be deducted from the refund amount. If you’ve requested for a cancellation and the order has not yet been shipped, then it will take maximum 2-3 business days to initiate a refund, for which you will be notified of the same. It may take up to 7-15 days for the refund amount to reflect in your account depending on your financial institution. If a customer cancels an order, he/she shall not be eligible for any promotional offers like cash back, loyalty points, coupon codes, freebies etc.
How do I cancel my order?
Login to www.avintageaffair.in and gather the below mentioned required information or simply check your inbox of the email address registered with us for complete details on your purchase.
- To cancel an order, please email us at firstname.lastname@example.org with a few important details like your Order Number, Date of purchase, Product ID with purchasers Name/Address/Contact Number, and Reason for Cancellation.
DEFECTIVE / DAMAGED / PRODUCT NOT AS DESCRIBED
A Vintage Affair curates and sells quality and defect free products to its customers. However, if any product sold by www.avintageaffair.in is found to be defective or in damaged condition, it can be either replaced within 3 working days of receiving the product back in our warehouse, or can be refunded; however, this Refund is subject to the fulfilment of other requirements.
Please take note of below mentioned points for Return/Replacement/Refund processing:
- If the product received is defective/damaged or not as described byavintageaffair.in then the customer is eligible for a free replacement. The replacement is subject to stock availability; if the product is not available in stock then the customer will receive either a full refund or another product of same value as per the customer’s choice.
- If you feel that the packaging bag/box is tampered and the item is visibly damaged then we advise you to open the full package in front of the courier delivery agent and contact us on our customer care number on the spot and let the courier delivery agent wait, after discussing the packaging issue with us about the damage/tamper you can sign the carrier's delivery note accordingly. Photography/Videography proof for opening the package might be needed for the same purpose.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. After looking into your complaint the customer service team will take an appropriate decision. Photography/Videography proof of the product not being as described might be needed to resolve the problem.
Can my return request be rejected?
Yes, your return request can be rejected if it becomes impossible to entertain the return request raised, or have the item replaced, due to the following reasons:
- Return request is made after 48 hours of receiving the product.
- If the product has been used and is not in its original condition, doesn’t have the price tags, labels, original and non-damaged boxes, invoice, accessories, freebies, coupons of the product.
- Product returned is damaged because it is not in the same condition as you received it.
- The product ordered was custom made/specially requested by the customer.
- If the product is not returned in the original packaging box.
- If the customer has provided wrong on incomplete shipping information which caused the failure in delivery.
- If the customer refused to accept the delivery or was not present to take delivery after repeated attempts by the courier company/logistics partner.
Please Note: Only claims received by us within 48 hours of the delivery shall be entertained for the defective/ damaged / product not as described reasons.
In case it is noticed by us that the customer has returned a product that has not been purchased from www.avintageaffair.in then the customer will be liable to face legal consequences as applicable and time being in force for such act.